Customer Success Engineer (US, HUN)

Job description

Bitrise is the first (and as of yet, only) Hungarian company to make it into Y Combinator. Unicorn startups, Fortune 500 companies and tens of thousands of developers use Bitrise’s CI/CD for mobile applications to automate mobile app development and operations. Our mission is to increase the quality of apps in the world. The result? Happy developers, happy users and better applications. 

We put an extraordinary amount of effort and love into building the best automation platform for mobile developers. We're looking for someone who can apply that same vision and thoughtfulness to the communication with the members of our community in the early stages of signing up and when asking for support. All this with the purpose of increasing customer satisfaction and their level of commitment to Bitrise.

Location: Budapest or California

What you will be actually doing?

  • Guiding newly signed up, (primarily) key customers through the setup and build process to ensure they have a seamless experience

  • Diagnose and troubleshoot technical issues

  • Take ownership of customer issues reported and see problems through to resolution

  • Properly escalate unresolved issues to appropriate internal teams

  • Provide prompt and accurate feedback to customers

  • Prioritize and manage several open issues at one time

  • Ask customers targeted questions to quickly understand the root of the problem

  • Document troubleshooting and problem resolution steps

On typical days, you'll:

  • Guide customers using various technologies through our build process in the form of screen sharing and technical how-to demonstrations

  • Be in regular contact with sales and marketing teams to ensure successful onboarding is complemented with initiatives to convert users to new paying customers

  • Communicate with clients from around the world within our business hours and help them solve issues that arise during the build process

  • Analyze build logs to determine root cause and guide users through to resolution

  • Escalate high complexity issues or system issues to our development team


We’d love to hear from you, if you have:

  • Flawless written English

  • Excellent problem-solving and communication skills

  • Ability to diagnose and troubleshoot basic technical issues

  • Ability to provide step-by-step technical help, both written and verbal

Big plus if you have experience in:

  • Technical support role
  • Test automation engineer role
  • Log analysis role
  • Managing and maintaining build environment

What we offer:

  • Clear and long-term vision
  • A stack of the most modern technologies
  • Super collaborative environment, where every opinion matters
  • We share information openly and proactively within the company
  • Supportive culture, where you can be yourself
  • Being able to travel the world and meet our users